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IT Troubleshooting Skill Management

Learn how to effectively manage troubleshooting skills within your IT team. This course equips IT managers with the tools to screen job applicants for troubleshooting expertise, document and standardize problem-resolution processes, and develop the troubleshooting capabilities of your existing team. Prepare your team for the challenges of the AI-driven age, where complex technical issues demand a structured and reliable approach.

Hours

Challenges

Free Resources

The Curriculum Roadmap

We offer courses in data analysis, statistics, machine learning, and so much more.
We also have an award-winning team of experts who will teach you what you need to know.

Troubleshooting Basics

This section covers the fundamental troubleshooting principles, focusing on identifying root causes to enable a more efficient approach. Key techniques, such as technical deduction, logical isolation, and fault isolation, are introduced to demonstrate how they enhance problem-solving, reduce downtime, and improve team performance.

Assembling Your Team

This section teaches how to effectively screen candidates for technical positions, with a focus on essential troubleshooting skills such as technical knowledge, deductive reasoning, and fault isolation. The approach ensures the identification of top performers who possess the expertise and critical thinking required to build a strong, high-performing technical team.

Training Your Team

Strengthen your team's troubleshooting skills and ensure consistent high performance. This section presents customizable drills that help analysts identify components, apply technical deduction, and quickly isolate faults, equipping them with the tools needed to resolve issues efficiently.

Equip Your Team with a Powerful Tool

Learn how to provide your technical team with a structured troubleshooting tool that ensures consistent and efficient problem resolution, helping to standardize processes and improve overall performance.

Supplemental Materials

Supplemental materials and activities are provided to enhance your learning in IT Troubleshooting Management, reinforcing key skills and techniques with practical tools for real-world application. These resources will serve as valuable references as you refine your troubleshooting processes and build a high-performing team.

Bonus Materials

Get access to free downloadable resources in troubleshooting when you enroll in this course

Meet your coach, Noel

With over 30 years of experience managing technical resources in enterprise and SMB environments, I’ve trained 42,000 IT professionals worldwide and worked with industry giants like UPS, Bank of America, and Hoffman-La Roche.

My mission is to equip IT managers with actionable tools and strategies to standardize and scale troubleshooting skills within their teams, ensuring consistent performance and reduced dependency on individual personnel.

Success Stories

Very good course to help to understand faster more efficient ways to troubleshoot. Thank you.

     

Cody S

Perfect match for me. I am the Team Manager for an enterprise-level Customer Support Branch (CSB) for a government agency.

     

Paul W.

Knowing the difference between good or excellent troubleshooting was awesome. Now I know that we have a systematic approach to simplify any problems.

     

Emmanuel H.

Amazing skills of trouble shooting. Thanks for the enlightenment.

     

Yanku

I never wrote a review before. But this course really deserves one. I was completely blown away by the quality of content. Very informative.

     

Yannick

Taking this course is the best decision ever made, as it applies both to my management position and field of study.

     

Glenda M.

Ready to Master Troubleshooting Management

Equip your IT team with the skills to resolve complex issues efficiently and thrive in the AI-driven era.

Course Lessons

Easy as one, two, three

Pricing Plans

Subscription Plan

Monthly Payment

$29

16+ Hours of Video

Interactive Tests

8 Project Challenges

All Access Pass

One Time Payment

$198

Troubleshooting Management

Information Technology

Artificial Intelligence

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